Refund policy
Last updated: January 29, 2026
This Return & Refund Policy applies to purchases made from Acethetiq's, a brand operated by Maison AES LTD.
1. Return Window
Customers may request a return within 30 days of receiving the item.
2. Eligibility for Returns
To qualify for a return, items must meet all of the following conditions:
-
Item must be unused and unworn
-
Tags must be attached
-
Item must be returned in original packaging
-
Proof of purchase (order confirmation or receipt) is required
We accept returns for:
-
Defective products
-
Damaged items
-
Incorrect items received
-
Non-defective products (change of mind)
We only accept returns for new-condition items.
3. How to Request a Return
To initiate a return, customers must contact us first:
Email: Care@acethetiqs.com
Phone: +44 203 989 4457
After approval, customers will receive return instructions and the correct return address.
Important: Items sent back without prior return approval will not be accepted.
4. Return Address Information
Brand: Acethetiq's
Website: www.acethetiqs.com
Legal Entity: Maison AES LTD
Registered Office (NOT a return address):
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
This address is for business registration purposes only and is not a product return location.
5. Return Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
-
We recommend using a tracked shipping method, as we are not responsible for lost return parcels.
6. Exchanges
Exchanges are accepted.
The fastest method is:
-
Return the original item
-
Place a new order once the return is approved
7. Restocking Fees
We do not charge restocking fees.
8. Refund Processing
-
Returns are inspected upon receipt.
-
Refund approval or rejection will be communicated by email.
-
If approved, refunds are issued to the original payment method.
Processing timeline:
-
Refund issued within 7 business days after inspection
-
Banks or card providers may take additional time (up to 14 business days) to post the refund
9. Damaged, Defective, or Incorrect Items
Customers must inspect orders upon delivery and report issues immediately.
Contact us with photos and order details so we can resolve the issue quickly.
10. Customer Support
For all return and refund inquiries: